Roais, Rohaya and Abu Bakar, Azizi (2020) Interaction Quality Dimension Towards Service Quality Hospital Putrajaya. Journal of Islamic, Social, Economics and Development (JISED), 5 (34). pp. 75-82. ISSN eISSN: 0128-1755

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Abstract

Measuring service quality is a better way to know whether they get the good or bad services. That service can measure based on patient or customer respond it is satisfied or not satisfied with service provider. Consequently, the good quality interaction between service provider and patient or customer have needed to get the result as a good service at any facility. Therefore, the study to identify the level of service quality in Hospital Putrajaya based on interaction quality dimension with three sub-dimension attitude and behavior, expertise and work process and the second objective for this study is to examine is it have significant relationship between service quality and interaction quality. So that the management team of Hospital Putrajaya can know what is the level of customer satisfaction of their service provide and how to improve their service quality. Keywords: Service Quality, Interaction Quality, Attitude and Behaviour, Expertise, Work Process

Item Type:	Article
Uncontrolled Keywords:	Service Quality, Interaction Quality, Attitude and Behaviour, Expertise, Work Process, Customer Satisfaction
Subjects:	H Social Sciences > HG Finance
Divisions:	College of Business
Depositing User:	Mr. Izhar Hj. Hashim
Date Deposited:	10 Dec 2025 11:12
Last Modified:	10 Dec 2025 11:12
URI:	https://repo.uum.edu.my/id/eprint/32626

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