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Dr. Mohd Rizal Razalli


Associate Professor

UUM College of Business

Universiti Utara Malaysia

Operations Management, Service Quality, Operations strategy, Performance measurement

PREVIOUS APPOINTMENT: · Tutor, Universiti Utara Malaysia, 1999-2000.

ACADEMIC QUALIFICATION: · Master, Business Administration, Universiti Utara Malaysia, Malaysia. (1999-2000) · B.Sc., Business Administration (Operations Management), Indiana University, U.S.A. (1996-1998) · Diploma, Business Administration, MARA Community College, Malaysia. (1994-1996)

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Latest Additions

  1. Razalli, Mohd Rizal (2008) Service delivery system practices in Malaysian hotel operations: An exploratory study. Malaysian Management Journal, 12 (1&2). pp. 103-115. ISSN 0128-6226
  2. Razalli, Mohd Rizal and Abdullah, Suzzaini and Yusoff, Rushami Zien (2012) Is halal certification process "green". In: 3rd International Conference on Technology and Operations Management (ICTOM2012), 4th-6th July 2012 , Bandung, West Java, Indonesia . (Unpublished)
  3. Razalli, Mohd Rizal and Abdullah, Suzzaini and Hassan, Mohamad Ghozali (2012) Developing a model for Islamic hotels: Evaluating opportunities and challenges. In: International Conference on Knowledge, Culture and Society 2012 (ICKCS 2012), 29-30 June 2012, Jeju Island, South Korea. (Unpublished)
  4. Poh, Cecilia Shiow Huei and Razalli, Mohd Rizal (2012) Service quality measurement towards customer satisfaction - Deutsche Post (DHL) in Asia Pacific. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.
  5. Che Ani, Asniamira and Razalli, Mohd Rizal (2012) The level satisfaction of bus services and traffic congestion in Sungai Petani, Kedah towards sustainability. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.
  6. Yusoff, Mohd Zaki and Razalli, Mohd Rizal (2012) Impact of service strategy on customer satisfaction of the rail management in Malaysia. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.
  7. Lim, Gaik Shu and Razalli, Mohd Rizal (2012) An evaluation of the application of e-logistics in organization. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.
  8. Aziz, Noraziyah and Razalli, Mohd Rizal (2012) Issues and challenges of intelligent transportation systems to road users in Malaysia. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.
  9. Chai, Chuan Yong and Razalli, Mohd Rizal (2012) The effect of triple bottom line on reverse logistics among Malaysian manufacturers. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.
  10. Lee, Kuo Hsing and Razalli, Mohd Rizal (2012) Quality of service and passenger perception of the taxi service in Changlun. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia.