A

Abdul Karim, Zulkefly and Shah Zaidi, Mohd Azlan and Ismail, Mohd Adib and Abdul Karim, Bakri (2011) Institutions and foreign direct investment (FDI) in Malaysia: Empirical evidence using ARDL model. In: National Conference on the Tenth Malaysia Plan: Transformation Towards a High Income Advanced Economy, 18th July 2011, Seri Pacific Hotel, Kuala Lumpur. (Unpublished)

Abdullah, Haim Hilman (2011) Kepimpinan berintegrati amat perlu untuk membawa Felda ke mercu kejayaan yang lebih besar. (29 October 2011). in Utusan Malaysia, p. p. 8.

Abdullah, Haim Hilman and Bohari, Abdul Manaf and Abdussalam, Ashraf and Warokka, Ari (2011) Strategic role of mobile commerce (M-Commerce) payment system: Establishing new competitive advantage. In: 16th International Business Information Management Association Conference, 29-30 June 2011, Kuala Lumpur, Malaysia.

Abdullah, Haim Hilman and Mohamed, Zainal Abidin (2011) Building new competitive advantage through match between specific types of strategic flexibility and sourcing strategy. Journal for Global Business Advancement, 4 (4). pp. 356-367. ISSN 1746-966X

Abdullah, Haim Hilman and Mohamed, Zainal Abidin (2011) Sourcing strategies, practices and effects on organisational performance. Journal for Global Business Advancement, 4 (1). pp. 18-31. ISSN 1746-966X

Abdullah, Haim Hilman and Warokka, Ari (2011) Malaysian based manufacturing firms’ strategic sourcing: A test of transaction cost economics theory and resource based view. Journal of Outsourcing & Organizational Information Management, 2011 (2011). pp. 1-10. ISSN 21554846

Abdullah, Haim Hilman and Warokka, Ari (2011) Malaysian based manufacturing firms’ strategic sourcing: Self-produce or outsourcing. In: 16th International Business Information Management Association Conference, 29-30 June 2011, Kuala Lumpur, Malaysia.

Abdullah, Haim Hilman and Warokka, Ari and Kuncoro, Haryo (2011) Budgetary slack and entrepreneurial spirit: A test of government policy consistency towards its campaigned programs. World Journal of Social Sciences, 1 (5). pp. 175-187. ISSN 1838-3785

Abdullah Hashim, Raemah and Mahmood, Rosli (2011) Comparing commitment to service quality among academic staffs’ in private and public Malaysian universities. Journal of International Management Studies, 6 (1). pp. 1-8. ISSN 1993-1034

Abdullah Hashim, Raemah and Mahmood, Rosli (2011) Transformational leadership style and academic staffs’ commitment to service quality at Malaysian universities. In: World Business and Social Science Research Conference , 27-28 October 2011 , Flamingo Hotel Las Vegas, USA .

Abdullah Hashim, Raemah and Mahmood, Rosli (2011) What is the state of job satisfaction among academic staff at Malaysian Universities? Universiti Tun Abdul Razak e-Journal, 7 (1). pp. 15-26. ISSN 1511-7219

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2011) The mediating effects of first call resolution on call centers’ performance. Journal of Database Marketing & Customer Strategy Management, 18 (1). pp. 16-30. ISSN 1741-2439

Abdullateef, Aliyu Olayemi and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2011) The strategic impact of technology based CRM on call centers' performance. Journal of Internet Banking and Commerce, 16 (1). pp. 1-17. ISSN 1204-5357

Adawiyah, Wiwiek Rabiatul and Mohd Shariff, Mohd Noor and Saud, Mohammad Basir and Mohd Mokhtar, Sany Sanuri (2011) Workplace spirituality as a moderator in the relationship between soft TQM and organizational commitment. International Journal of Business and Social Science, 2 (10). pp. 93-100. ISSN 2219-1933

Adnan, Zurina and Abdullah, Hazman Shah and Ahmad, Jasmine (2011) Direct influence of human resource management practices on financial performance in Malaysian R&D companies. In: 14th International Business Research Conference, 28 - 30 April 2011, Crowne Plaza Hotel, Sheikh Zayed Road, Dubai, UAE. (Unpublished)

Al-Ansi, Ali Ali and Senan, Nabil Ahmad Mareai and Faaeq, Munadil Khaleel and Al-Swidi, Abdullah Kaid and Homaid, Abdo Ali and Al-Matari, Yahya Ali (2011) Effect of IT Knowledge and IT Regulations on External Auditors' Performance: The Moderating Role of Audit Firm Size in Yemen. In: 2nd International Research Conference on Economics Business and Social Sciences, 11-12 July 2017, Park Royal Hotel Penang Malaysia.

Al-Zoubi, Mohammad and Thi, Lip Sam and Lim, Hock Eam (2011) E-government adoption among businesses in Jordan. Academic Research International, 1 (1). pp. 141-156. ISSN 2223-9553

B

Balachandar, G. and Panchanatham, N. and Subramanian, K. (2011) The impact of material incentives on the motivation of insurance company officers: A developmental perspective. Journal of Business Management and Accounting (JBMA), 1 (2). pp. 71-81. ISSN 2231-9298

Bhatt, Padmanabha Ramachandra (2011) Competitiveness of Malaysia: A comparative study. International Journal of Management Studies (IJMS), 18 (2). pp. 23-41. ISSN 0127-8983

Bohari, Abdul Manaf and Rainis, Ruslan and Marimuthu, Malliga (2011) Transforming customer postal address into spatial address for demographic analysis: A case of non-contractual customers in Seberang Perai, Pulau Pinang of Malaysia. In: World Business, Economics and Finance Conference , 26 - 27 September 2011 , Bangkok, Thailand . (Unpublished)

C

Cheng, Wei Hin and Abdullah, Haim Hilman and Abdul Kadir, Kadzrina (2011) A study of application of western strategic management model for small medium enterprise (SMEs) in the northern states of Malaysia and propose of a revised model. Project Report. Universiti Utara Malaysia. (Unpublished)

Cheng, Wei Hin and Md Isa, Filzah and Hoe, Chee Hee (2011) Globalization and application of strategic management model and theories to entrepreneurs in a turbulent economy. Chinese Business Review, 10 (06). pp. 429-437. ISSN 15371506

Chuah, Chin Wei and Adam, Mohamad Zainol Abidin and Hoe, Chee Hee (2011) The effect of personal and professional cultural values towards the marketing ethics of academicians. Jurnal Riset Manajemen Sains Indonesia, 2 (1). pp. 58-72. ISSN 2301-8313

Chuah, Chin Wei and Sri Ramalu, Subramaniam (2011) Students satisfaction towards the university: Does service quality matters? International Journal of Education, 3 (2). pp. 1-15. ISSN 1948-5476

D

Daud, Zulkiflee and Yahya, Khulida Kirana and Md Isa, Mohd Faizal and Wan Mohd Noor, Wan Shakizah (2011) The influence of heads of department personalities on the selection of grievance handling styles. International Journal of Humanities and Social Science, 1 (7). pp. 241-252. ISSN 2220-8488

E

Ekpe, Isidore and Mat, Norsiah and Che Razak, Razli (2011) Attributes, environment factors and women entrepreneurial activity: A literature review. Asian Social Science, 7 (9). pp. 124-130. ISSN 1911-2017

Ekpe, Isidore and Mat, Norsiah and Che Razak, Razli (2011) A qualitative analysis of micro-credit group liability and women entrepreneur's performance. Business and Management Review, 1 (5). pp. 33-39. ISSN 2047 - 0398

F

Febrilia, Ika and Warokka, Ari and Abdullah, Haim Hilman (2011) Higher education students’ mental state and academic performance: Evidence from Indonesia. In: 16th International Business Information Management Association Conference, 29-30 June 2011, Kuala Lumpur, Malaysia.

Fuad, Nurwahida and Bohari, Abdul Manaf and Cheng, Wei Hin (2011) Women entrepreneurs in the ICT-related business in Malaysia: A demographic survey. International Journal of Business and Management, 6 (10). pp. 127-137. ISSN 1833-3850

H

Hanaysha, Jalal R. M. and Abdullah, Haim Hilman and Warokka, Ari (2011) Service quality and students’ satisfaction at higher learning institutions: Is Malaysian government at the right track to champion ASEAN market? In: 16th International Business Information Management Association Conference, 29-30 June 2011, Kuala Lumpur, Malaysia.

Hanaysha, Jalal R. M. and Abdullah, Haim Hilman and Warokka, Ari (2011) Service quality and students’ satisfaction at higher learning institutions: The competing dimensions of Malaysian universities’ competitiveness. The Journal of Southeast Asian Research, 2011. pp. 1-10. ISSN 2166-0832

Hasan, Hasnizam and Md. Salleh, Salniza and Hussin, Zolkafli (2011) Exploring the dimension of internal brand citizenship behavior in Malaysia: A case of northern Malaysia hotel. World Review of Business Research, 1 (1). pp. 25-33. ISSN 1838-3955

Hashim, Mohd Khairuddin (2011) Development of small and medium-sized enterprises in the Malaysia plans: Some insights. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 1-17. ISBN 9789675311772

Hashim, Mohd Khairuddin (2011) Managing small and medium-sized enterprises the Malaysian perspective. Universiti Utara Malaysia Press, Sintok. ISBN 9789675311710

Hashim, Mohd Khairuddin (2011) Seven practices for sustaining human resources in small and medium-sized enterprises. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 145-160. ISBN 9789675311772

Hashim, Mohd Khairuddin and Ahmad, Sa'ari (2011) Business best practices: Lessons for small and medium-sized enterprises. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 19-33. ISBN 9789675311772

Hashim, Mohd Khairuddin and Ahmad, Sa'ari (2011) Developing small and medium-sized enterprises as learning organisations. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 103-121. ISBN 9789675311772

Hashim, Mohd Khairuddin and Ahmad, Sa'ari and Zakaria, Mustafa (2011) Personal values and leadership styles-orientation among owner and managers of small and medium-sized enterprises. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 65-79. ISBN 9789675311772

Hashim, Mohd Khairuddin and Hassan, Romle (2011) Adoption of the marketing mix in small and medium-sized enterprises: Some suggestions. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 123-144. ISBN 9789675311772

Hashim, Mohd Khairuddin and Zakaria, Mustafa and Hassan, Romle (2011) Government financial assistance to small and medium-sized enterprises in Malaysia. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 35-64. ISBN 9789675311772

Hashim, Noor Azmi and Mohammad, Osman and Mustafa, Munauwar (2011) The relationship between product cues, attitude towards brand and purchase intention of automobiles. In: 5th International Conference of The Asian Academy of Applied Business (AAAB), 9-10 June 2011, Phnom Penh, Kemboja. (Unpublished)

Hashim, Norashidah and Deraman, Norita and Mohamad, Armanurah (2011) Case study of SME'S family business: Issues in succession and conflict. Project Report. Universiti Utara Malaysia. (Unpublished)

I

Ismail, Azman and John, Cindy and Mohd Shariff, Mohd Noor and Ajis, Mohd Na'eim and Dollah, Noor Faizah (2011) Interaksi antara kepuasan kerja dengan sikap terhadap wang sebagai peramal kepada keinginan untuk berhenti kerja secara sukarela. International Journal of Management Studies (IJMS), 18 (1). pp. 239-267. ISSN 0127-8983

Ismail, Md Daud (2011) Conceptualizing the relationship quality approach for early internationalization of small businesses. Journal of Business Management and Accounting (JBMA), 1 (2). pp. 83-105. ISSN 2231-9298

J

Johari, Husna and Ghazali, Sabarani (2011) Exploring commitment among union members: Perspective and direction. International Review of Business Research Papers, 7 (4). pp. 104-117. ISSN 1832-9543

Johari, Johanim and Yahya, Khulida Kirana and Che Mit, Daratul Ambia and Omar, Abdullah (2011) The dimensions of job charateristics: A validation study in a Malaysian context. International Business Management, 5 (2). pp. 91-103. ISSN 1993-5250

Johari, Johanim and Yahya, Khulida Kirana and Omar, Abdullah (2011) The construct validity of organizational structure scale: Evidence from Malaysia. In: Asia-Pacific Business Research Conference, 21-22 Februari 2011, Hotel Istana, Kuala Lumpur, Malaysia. (Unpublished)

Johari, Johanim and Yahya, Khulida Kirana and Omar, Abdullah (2011) The construct validity of organizational structure scale: Evidence from Malaysia. In: Annual Hawaii International Business Research Conference, 24-25 October 2011, Hilton Hawaiian Village Honolulu, Hawaii, USA.

Johari, Johanim and Yahya, Khulida Kirana and Omar, Abdullah (2011) The mediating role of work involvement in a job characteristics and job performance relationship. In: 9th Industrial and Organisational Psychology Conference, 22-26 June 2011, Brisbane, Australia. (Unpublished)

M

Maiyaki, Ahmed Audu and Mohd Mokhtar, Sany Sanuri (2011) Determinants of customer behavioural responses: A pilot study. International Business Research, 4 (1). pp. 193-197. ISSN 1913-9004

Maiyaki, Ahmed Audu and Mohd Noor, Norzaini and Mohd Mokhtar, Sany Sanuri (2011) The influence of service quality of mobile phone on customer satisfaction in Malaysia: A students’ feedback survey. Journal of Business Management and Accounting (JBMA), 1 (1). pp. 79-97. ISSN 2231-9298

Mat Jamil, Siti Zawiyah (2011) Berganding bahu bendung gejala sosial. (7 April 2011). in Berita Harian, p. p. 14.

Md Isa, Filzah and Cheng, Wei Hin and Hashim, Norashidah and Abdullah, Haim Hilman and Mohd Yunus, Jasmani and Hoe, Chee Hee (2011) Kajian pembangunan kerangka model usahawan wanita. Project Report. Universiti Utara Malaysia.

Md Isa, Filzah and Cheng, Wei Hin and Mohd Yunus, Jasmani (2011) Change management initiatives and job satisfaction among salespersons in Malaysian direct selling industry. Asian Journal of Business and Management Sciences, 1 (7). pp. 106-121. ISSN 2047-2528

Md Rus, Rohani and Taufil Mohd, Kamarun Nisham and Agustin, Hamdi (2011) Performance of bank in Indonesia: A comparison between community development banks, government bank and private banks. In: 13th Malaysian Finance Association Conference 2011, 10th-12th June 2011, Holiday Villa Beach Resort & Spa Langkawi, Kedah.

Mohd Mokhtar, Sany Sanuri and Maiyaki, Ahmed Audu and Mohd Noor, Norzaini (2011) The relationship between service quality and satisfaction on customer loyalty in Malaysian mobile communication industry. School of Doctoral Studies (European Union) Journal. pp. 32-38. (Unpublished)

Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien and Abas, Zakaria and Ahmad, Hartini and Md Hussain, Muhammad Nasri and Man @ Othman, Wazin (2011) Aplikasi sistem pengurusan kualiti dari perspektif Islam. Penerbit Universiti Utara Malaysia, Sintok. ISBN 9789675311598

Mohd Noor, Nor Azila and Chowdhury, Mohammed Shamsul and Jamaludin, Siti Noratisah and Muhammad, Azli and Abdul Rahman, Maria (2011) To what extent does manager’s leadership style influence hotel front liners to become customer-oriented? A study in Malaysian small and medium sized budget hotels. World Applied Sciences Journal, 14 (1). pp. 92-97. ISSN 1818-4952

Mohd Shariff, Mohd Noor and Nawai, Norhaziah (2011) The role of intermediary model in financing micro enterprise sector in Malaysia. Project Report. Universiti Utara Malaysia. (Unpublished)

Mustafa, Saleem and Saad, Shahbudin (2011) Harmonizing the Tenth Malaysia Plan priorities with the new economic model and the green world order. In: National Conference on the Tenth Malaysia Plan: Transformation Towards a High Income Advanced Economy, 18th July 2011, Seri Pacific Hotel, Kuala Lumpur.

Mustafa Kamil, Bidayatul Akmal and Abdul Hamid, Zabeda and Hashim, Junaidah and Omar, Azura (2011) A study on the implementation of talent management practices at Malaysian companies. Asian Journal of Business and Management Sciences, 1 (4). pp. 147-162. ISSN 2047-2528

N

Nawai, Norhaziah and Mohd Shariff, Mohd Noor (2011) The importance of micro financing to the microenterprises development in Malaysia’s experience. Asian Social Science, 7 (12). pp. 226-238. ISSN 1911-2017

Nik Muhammad, Nik Maheran and Md Isa, Filzah and Othman, Siti Norezam (2011) Mydin transformation focus: leadership and organizational change. Emerald Emerging Markets Case Studies, 1 (3). pp. 1-29. ISSN 2045-0621

Nik Muhammad, Nik Maheran and Md Isa, Filzah and Othman, Siti Norezam and Che Yaacob, Haslina (2011) Regional economic development: Rethinking the region. Journal of Information Technology & Economic Development, 2 (1). pp. 599-628. ISSN 2153-974X

O

Ooi, Yeng Keat and Selvarajah, Christopher and Meyer, Denny (2011) Inclination towards entrepreneurship among university students: An empirical study of Malaysian university students. International Journal of Business and Social Science, 2 (4). pp. 206-220. ISSN 2219-1933

Q

Qasem, Aayed and Baharun, Rohaizat (2011) International and local students satisfaction of healthcare services. Journal of Business Management and Accounting (JBMA), 1 (2). pp. 49-70. ISSN 2231-9298

S

Setyawati, Sri Murni and Mohd Shariff, Mohd Noor and Saud, Mohammad Basir (2011) Effects of learning, networking and innovation adoption on successful entrepreneurs in Central Java, Indonesia. International Journal of Business and Social Science, 2 (5). pp. 149-156. ISSN 2219-1933

Sharif, Mohmad Yazam and Teng, Jane Yang Fang and Md Ali, Azham (2011) The human resource focus in the 10th Malaysia Plan: Is talent management corp adequate? In: National Conference on the Tenth Malaysia Plan: Transformation Towards a High Income Advanced Economy, 18th July 2011, Seri Pacific Hotel, Kuala Lumpur. (Unpublished)

Subramaniam, Chandrakantan and Mohd Shamsudin, Faridahwati and Ibrahim, Hadziroh (2011) Linking human resource practices and organisational performance: Evidence from small and medium organisations in Malaysia. Jurnal Pengurusan, 32 (2011). pp. 27-37. ISSN 0127-2713

T

Taib, Che Azlan and Warokka, Ari (2011) Service performance and ISO 9000: Exploring the Academic Library Users Satisfaction (ALUS) model as proxy for university quality level. In: Academy For Global Business Advancement. 8th Annual World Congress, 15-17 September 2011, Dongbei University of Finance & Economics (DUFE) Dailan, China. (Unpublished)

Tan, Fee Yean and Yahya, Khulida Kirana (2011) The influence of career planning towards insurance agents' strategy for career satisfaction. Journal of Business and Policy Research, 6 (2). pp. 83-95. ISSN 1838-3742 (Online) 1449-387X(print)

Tan, Fee Yean and Yahya, Khulida Kirana (2011) The influence of career planning towards insurance agents’ strategy for career satisfaction. In: World Business and Social Science Research Conference , 27-28 October 2011 , Flamingo Hotel Las Vegas, USA .

Thi, Lip Sam and Yong, Kong Hock and Lai, Tian So (2011) Managing migrant worker's job satisfaction: A study on a manufacturing company in Malaysia. In: AGBA 8th Annual World Congress, September 15 - 17, 2011 , Dongbei University of Finance & Economics (DUFE) Dalian, China . (Unpublished)

W

Warokka, Ari and Herrera, Juan Jose Duran and Abdullah, Haim Hilman (2011) East Asian corporate governance: A test of the relation between capital structure and firm performance. International Journal of Economics and Finance Studies, 3 (2). pp. 1-10. ISSN 1309-8055

Warokka, Ari and Mellina, Fernando Ubeda and Abdullah, Haim Hilman (2011) Political regime, competitiveness, and foreign investment: An evidence of the Euro areas' FDI policies to Southeast Asian Countries. International Journal of Economics and Finance Studies, 3 (1). pp. 35-44. ISSN 1309-8055

Y

Yaakub, Noorain and Othman, Zakirah (2011) Inovasi dalam pertanian lestari: Kajian kes di Bandar Baru Tunjong. In: Simposium Pengurusan Teknologi, Operasi dan Logistik (SIPTIK) 2011, 13-14 Disember 2011, Pusat Pengajian Teknologi dan Logistik (STML).

Yusr, Maha Mohammed and Othman, Abdul Rahim and Mohd Mokhtar, Sany Sanuri (2011) Innovation and Six Sigma foundation from the perspective of the absorptive capacity theory. In: International Conference on Management (ICM 2011), 13 - 14 June 2011 , Hydro Hotel, Penang, Malaysia .

Yusr, Maha Mohammed and Othman, Abdul Rahim and Mohd Mokhtar, Sany Sanuri (2011) Six Sigma and innovation performance: A conceptual framework based on the absorptive capacity theory perspective. International Journal of Emerging Sciences, 1 (3). pp. 307-323. ISSN 2222-4254

Z

Zainal Abidin, Suriati and Mohd Mokhtar, Sany Sanuri and Yusoff, Rushami Zien (2011) A systematic analysis of innovation studies: A proposed framework on relationship between innovation process and firm's performance. The Asian Journal of Technology Management, 4 (2). pp. 65-83. ISSN 1978-6956

Zainol, Noor Azimin and Ahmad, Rozila and Abdul Razak, Roshita (2011) Relating individual’s acceptability and service failure. In: World Business and Social Science Research Conference , 27-28 October 2011 , Flamingo Hotel Las Vegas, USA .

Zakaria, Mustafa and Hashim, Mohd Khairuddin and Omair Musaibah, Anwar Salem (2011) Competitive priorities and competitive advantage among real estate firms. In: Agenda for sustaining small and medium-sized enterprises. UUM Press, Sintok, pp. 81-101. ISBN 9789675311772

Zakaria, Nazlina and Mohamed Zainal, Siti Rohaida and Mohd. Nasurdin, Aizzat (2011) Investigating the role of human resource management practices on the performance of SME: A conceptual framework. In: Annual Summit on Business and Entrepreneurial Studies (ASBES 2011), 17-18 October 2011, Grand Margherita Hotel, Kuching, Sarawak, Malaysia. (Unpublished)